Principles Of The CAB Service
To ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities, or of the services available to them or through an inability to express their needs effectively
And equally
To exercise a responsible influence on the development of social policies and services, both locally and nationally
Our service is free, independent, impartial and confidential regardless of race, age, gender, sexuality, disability or nationality
We are members of Citizens Advice (the National Association of Citizens Advice Bureaux) which provides the extensive information system we use to advise clients and sets standards for the quality of the advice we give, training for our staff, equal opportunities policies and procedures and accessibility of the Bureau.
Our team of Outreach workers visit housebound clients in their own homes. In the past few years they have helped them claim over £4 million worth of extra welfare benefits
We hold the Community Legal Service Quality Marks which demonstrate the high standards of our work.
To get on line advice 24 hours a day click on www.adviceguide.org.uk
